All channelsChannel · WhatsApp

Conversations customers actually reply to.

Reach customers on a verified business profile with rich, interactive messages — and keep the conversation going when they reply.

Verified business profileApproved templatesRead receipts
Reporting

See how WhatsApp performs, day by day.

Every WhatsApp send lands in the same engagement view as your other channels — switch the metric, hover any day for the detail.

WhatsApp performanceSample data
Sent, last 7 days24,350
Daily average3,479
Best dayAug 22
02,5005,0004,720Aug 18Aug 19Aug 20Aug 21Aug 22Aug 23Aug 24

Illustrative of the reporting view inside MessageYard. Figures are sample data, not customer results.

Capabilities

What WhatsApp gives you.

Verified business profile

Your brand name, logo and business details appear on the conversation, not an unknown number.

Message templates

Pre-approved templates for business-initiated messages, managed and submitted from the console.

The 24-hour window

Once a customer replies, you can send free-form messages for 24 hours — useful for support.

Interactive messages

Reply buttons, list menus and call-to-action links, so customers respond with a tap.

Rich media

Images, documents, video and location, attached to the message rather than linked away.

Read receipts

See sent, delivered and read status per message, alongside every other channel's reporting.

Typically used for
  • Order and delivery updates
  • Appointment booking and reminders
  • Product and catalogue messages
  • Customer support handoffs

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